This unit standard is intended for all persons working in administration in commercial and non-commercial organisations.

This unit standard is intended for all persons working in administration in commercial and non-commercial organisations. It is also intended for other people who have the task of managing service providers in an organisation. Persons credited with this unit standard can: Describe the elements of service provider management. Develop contracts for service providers. Evaluate the deliverables of service providers. Manage service providers who do not deliver on contracts.

Course Content

  • The importance of developing and signing contracts with providers is described in terms of delivery of the final product
  • Different elements of contracts are described in terms of organisational requirements
  • The impact of service providers’ delivery is described in terms of resource requirements, financial impact and time
  • The deliverables of at least three providers to a selected organisation are formulated from real examples
  • Categories of service providers are identified who service a selected organisation 
  • Outputs for four categories of service providers are listed in terms of the types of service provider and the requirements of the organisation 
  • Project plans for four service providers for the delivery of products or services are constructed in terms of the requirements of the organisation
  • Contracts are drawn up for four service providers based on the project plans drawn up and legal requirements
 
  • On-going monitoring of service provision is conducted in terms of the contract signed 
  • Final outputs of service providers are checked in terms of quality and date of delivery against a signed contract
  • Payments for services are made based on signed contracts and satisfactory delivery of products
  • The cost of lack of delivery is calculated based on impact on the business
  •  An investigation is conducted into the reasons for the lack of delivery
  • Different courses of action are identified based on contractual agreements, legal options, cost implications, and impact on business to include cancellation of the contract and legal action
  • An identified course of action is implemented based on legal obligations and organisational requirements
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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