A person credited with this unit standard can demonstrate an understanding of communication channels in business and everyday life. Conduct written and verbal communication within the business environment. Use communication in a business environment. This unit standard is intended for a person working in a business environment who needs to communicate openly and directly to a target audience. The skills, knowledge and understanding demonstrated within this unit standard are essential for social and economic transformation and contribute to the upliftment and economic growth within a business environment.
This course in business communication enables participants to understand communication channels in both business and everyday life. It covers the skills necessary for effective written and verbal communication within a business context, and how to utilise communication effectively in a business environment. The course is designed for individuals working in business who need to communicate openly and directly with a target audience. The competencies gained from this course are crucial for social and economic transformation, contributing to upliftment and economic growth within a business setting.
Course Content
- The process and purpose of communication is defined according to communication principles
- Examples of communication channels used in business and personal life are identified and explained
- The diversity of cultures and communication channels are acknowledged and appreciated within business and everyday life scenarios
- Barriers to effective and open communication modes are identified with the aid of examples within the business environment
- Communication mode is planned, organised and composed for the specific audience
- A written and verbal message is composed and presented in a professional and ethical manner
- A graphic or visual presentation is prepared and presented to a target business audience
- The impact and effect of informal and unofficial communication within the business environment is identified according to positive and negative values
- Personal communication techniques within a team are demonstrated according to professional and sound business ethics
- A conflict situation is identified, and possible procedures or steps for resolving a dispute or breakdown in relations are suggested using respectful dialogue
- Clear, direct and open communication modes, mediums, styles, and techniques are identified and demonstrated in a particular business context to a specific audience
- Procedures, which are in alignment with legislative and organisational requirements, are developed for the administrative systems
- The procedure for each element of the administration system is explained to employees in line with the policies developed
- The policies and procedures are collated into a written manual in company-specific format
- Non-accredited: Short course only
- Duration: 2h 15m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
