People credited with this unit standard can describe software diagnostic tools for single-user and multi-user computer operating systems.

This unit standard is intended to provide proficient knowledge of the areas covered for those working in or entering the Information Technology and Computer Sciences workplace. People credited with this unit standard can describe software diagnostic tools for single-user and multi-user computer operating systems. Identify problems for single-user and multi-user computer operating systems and resolve problems for single-user and multi-user computer operating systems. The performance of all elements is to a standard that allows for further learning in this area.

Course Content

  • The description outlines the function and operation of software diagnostic tools
  • The description identifies the factors influencing the selection of tools
  • Problems are identified, explained, and described within an agreed time frame
  • The cause(s) of the problem is established without a trial and error process 
  • Problems are logged/recorded for future reference
 
  • The solution uses industry-recommended procedures to diagnose problems
  • The solution uses a diagnostic tool to diagnose problems
  • The solution to the problem is justified by diagnostic evidence
  • The solution documents the causes and resolutions of problems according to industry-recommended practice
  • The solution ensures that the operating systems are returned to service, free of problem symptoms
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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