Learners accessing this standard will be working as a leader in the context of a small project or sub-project involving few resources and having a limited impact on stakeholders and the environment or working as a contributing team member on a medium to large project when not a leader.
Learners accessing this standard will be working as a leader in the context of a small project or sub-project involving few resources and having a limited impact on stakeholders and the environment or working as a contributing team member on a medium to large project when not a leader. These projects may be technical projects, business projects or developmental projects and will cut across a range of economic sectors. This standard will also add value to learners who are running their own businesses and recognise that project management forms an integral component of any business. The qualifying learner is capable of demonstrating an understanding of the criteria for working as a member of a team. Collaborating with other team members to improve performance. Participating in building relations between team members and other stakeholders. Respecting personal, ethical, religious and cultural differences to enhance interaction between team members. Using a variety of strategies to deal with potential or actual conflict between team members.
Course Content
- Criteria and behaviours conducive to working as a member of a team are identified and explained with practical examples
- Team interfaces are described and the roles are explained with actual examples.
- Disruptive behaviours to team performance are identified and explained with examples of the consequences.
- The importance of consultation and joint decision-making is explained with examples of how this affects team performance.
- Other team members are consulted for ideas relating to project work and joint decisions are made according to team needs.
- Other team members are worked with in order to achieve project objectives.
- Constructive, non-disruptive behaviours and how others are influenced positively are provided, described, and explained with examples.
- Situations that are a cause of conflict in a group are identified and a plan is made to minimise their negative effect on the team and project objectives.
- The importance of building relations between team members and stakeholders is explained with examples
- Project stakeholders are identified and their needs are explained in terms of teamwork.
- Instances of building relations between team members and stakeholders are documented and implemented according to procedures.
- The importance of honouring commitments to stakeholders is explained with practical examples.
- Methods and techniques for building team coherence and spirit are identified and explained with practical examples.
- Feedback is provided on an ongoing basis which leads to constructive and productive working relationships.
- The differences between team members are identified and explained with examples.
- The importance of showing respect to each other is explained with examples.
- Behaviours that are of concern to individuals are discussed promptly and openly with those involved.
- Examples are given of how individual behaviour is modified and changed to support other team member’s feelings and needs.
- The kinds of conflict that could arise in a project team are identified and strategies to deal with issues in a team are demonstrated in role-play situations or through discussion.
- Strategies for creating a positive working environment for a project team are explored and an indication is given of the role of the team leader/project manager in creating a positive work environment.
- Situations that hamper efficiency in a project team are identified and suggestions are made to improve these situations.
- Support systems available to the project team are identified and an indication is given of the learner’s own role in being supportive and using a support system.
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
