This unit standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public. The qualifying learner is capable of explaining how the Batho Pele principles apply to their own work roles. Explaining how the application of Batho Pele principles determines the way in which work is done in the public sector. Identifying and describing successful examples of application of Batho Pele principles in public sector contexts. Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and your own organisation.

This course is designed for individuals working in the public sector, aiming to instil a thorough understanding and practical application of the Batho Pele principles. Participants will learn to explain how these principles apply to their own roles and the broader public sector, identifying and describing successful examples of their application. The course also emphasises the importance of Batho Pele principles to government and effective service delivery in South Africa, as well as their relevance to the learner’s own organisation. By the end of the course, learners will be equipped to integrate these principles into their daily work, enhancing service quality and public sector performance.

Course Content

  • Batho Pele principles are explained in the context of the learner`s work situation
  • The purposes of the Batho Pele principles are explained with examples
  • The implications of the Batho Pele principles are identified for the climate and culture of the workplace
  • An explanation is given of how the Batho Pele principles are reflected in the way the person does their work
  • An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed 
  • The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained 
  • Organisational consequences of the failure to apply Batho Pele principles in the work of the organisation are understood and explained with examples
  • Personal consequences of the failure to apply Batho Pele principles in my own work situation are understood and explained with examples 
 
  • An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful
  • A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts
  • Typical key success factors in public sector work performance are identified and explained with examples
  • Batho Pele principles are mapped to key success factors in public sector work performance and the correlations explained with examples
  • An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa
  • An indication is given of how Batho Pele principles could be applied to his own department
  • The links between Constitutional Principles of results-driven service delivery and Batho Pele are understood and explained
  • The links between the legislative framework for service delivery and Batho Pele are understood and explained
  • Batho Pele principles are explained in the public service context
  • Non-accredited: Short course only  
  • Duration: 1h 15m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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