Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviours and acquiring information.
Demonstrate an understanding of a range of oral and written communication techniques. They are able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation.
Course Content
- 1.1 An understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory is demonstrated
- 1.2 Discussions are led, and meetings are chaired effectively according to standard meeting procedures
- 1.3 A variety of generated workplace reports and presentations are available for scrutiny
- 1.4 Presentations are effectively delivered and meet the needs of the target audience
- 2.1 Types of meetings
- 2.2 Role of agendas in meetings
- 2.3 Meeting procedures
- 2.4 Process of chairing a meeting
- 3. (incl. 3.1) Report writing
- 3.1 Types of business reports
- 3.2 (cont’d) Types of business reports
- 3.3 Data collection
- 3.4 Compiling the Report
- 3.4.1 Report writing process
- 4.1 Introduction
- 4.2 (incl 4.2.1-4.2.5) Creating the presentation
- 4.2.5 Building the presentation
- 4.3 Delivering the presentation
- 4.3.1 Preparing to speak
- 4.3.2 Delivering your presentation
- 4.3.3 Answering questions
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
