Effective Communication Techniques | Master Clear and Confident Interactions
Master the art of communication with this course designed to help you express ideas clearly, listen actively, use body language effectively, and respond confidently in any setting—whether professional, academic, or personal.
What is this course about?
Effective communication techniques involve the ability to convey messages clearly, listen actively, and engage with others in a respectful and impactful manner. It includes verbal, non-verbal, and written communication skills used in personal, academic, and professional environments.
This course introduces learners to core communication principles, including active listening, tone and body language, message structure, and feedback methods. It is designed to help individuals become confident communicators who can express ideas clearly, build positive relationships, and handle conversations effectively.
Why take this course on communication techniques?
Strong communication is essential in every area of life. This course provides practical tools to enhance your ability to speak, listen, and respond in ways that are clear, respectful, and engaging. By mastering these techniques, learners will be able to collaborate better, resolve conflicts, and succeed in both personal and professional settings.
- What will I learn in this course?
You’ll learn how to structure clear messages, use body language effectively, listen actively, give and receive feedback, and adapt your communication to different audiences.
The Effective Communication Techniques course offers a practical and interactive approach to building strong communication habits. Learners will explore different types of communication, understand how to adjust tone and language, and learn techniques for active listening and giving constructive feedback. The course emphasizes real-world use and prepares individuals to communicate clearly and effectively in any context.
What you’ll gain from this course:
Understand the key elements of effective communication
Learn to listen actively and respond thoughtfully
Use tone, body language, and words to strengthen your message
Develop confidence in giving feedback and resolving misunderstandings
Through real-life scenarios, reflective activities, and skill-building exercises, participants will strengthen their ability to express ideas effectively and respond with empathy. Whether in leadership, customer service, teamwork, or everyday interactions, this course helps improve communication outcomes and fosters more meaningful connections.
Course Content
- 1.1 An understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory is demonstrated
- 1.2 Discussions are led, and meetings are chaired effectively according to standard meeting procedures
- 1.3 A variety of generated workplace reports and presentations are available for scrutiny
- 1.4 Presentations are effectively delivered and meet the needs of the target audience
- 2.1 Types of meetings
- 2.2 Role of agendas in meetings
- 2.3 Meeting procedures
- 2.4 Process of chairing a meeting
- 3. (incl. 3.1) Report writing
- 3.1 Types of business reports
- 3.2 (cont’d) Types of business reports
- 3.3 Data collection
- 3.4 Compiling the Report
- 3.4.1 Report writing process
- 4.1 Introduction
- 4.2 (incl 4.2.1-4.2.5) Creating the presentation
- 4.2.5 Building the presentation
- 4.3 Delivering the presentation
- 4.3.1 Preparing to speak
- 4.3.2 Delivering your presentation
- 4.3.3 Answering questions
Accreditation
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
