Communicate in an assertive manner with clients and fellow workers. Assertive communication is key to reducing misunderstandings, setting boundaries, and promoting respect in any team or customer-facing role. This course teaches you how to speak up without being aggressive, listen actively, and handle difficult conversations with calm and clarity. You will learn how to: Communicate your needs, opinions, and feelings respectfully Use body language, tone, and language effectively Stay calm under pressure and avoid emotional responses Assert yourself without offending or escalating conflict Create healthier, more productive work relationship This course empowers you to express yourself clearly and respectfully—building trust, reducing stress, and creating a more effective and respectful work environment.

How to Be Assertive in the Workplace | Communicate Effectively with Clients and Colleagues

The Communicate in an Assertive Manner with Clients and Fellow Workers course is designed to empower learners with the skills to express themselves confidently and respectfully in professional settings. This self-paced online course focuses on developing assertive communication techniques to improve interactions with clients and colleagues.

Why take this course on assertive communication?

Effective communication is essential for building strong professional relationships and achieving workplace success. This course provides practical strategies to help you communicate your thoughts and needs clearly, handle conflicts constructively, and foster a collaborative work environment

What you’ll gain from this course:

Understand the principles of assertive communication and its impact on workplace dynamics.
Identify and overcome barriers to effective communication.
Develop techniques for expressing thoughts and feelings confidently and respectfully.
Learn strategies for managing conflicts and difficult conversations constructively.
Enhance your ability to build and maintain positive relationships with clients and colleagues

Overview

Communicate in an assertive manner with clients and fellow workers.

Assertive communication is key to reducing misunderstandings, setting boundaries, and promoting respect in any team or customer-facing role. This course teaches you how to speak up without being aggressive, listen actively, and handle difficult conversations with calm and clarity.

You will learn how to:

Communicate your needs, opinions, and feelings respectfully
Use body language, tone, and language effectively
Stay calm under pressure and avoid emotional responses
Assert yourself without offending or escalating conflict
Create healthier, more productive work relationship

This course empowers you to express yourself clearly and respectfully—building trust, reducing stress, and creating a more effective and respectful work environment.

Description

This course is designed to help individuals develop the skills needed to communicate assertively and confidently in the workplace. Learners will explore techniques to express themselves clearly and respectfully, ensuring that their message is understood without being passive or aggressive. The course emphasizes the importance of active listening, non-verbal communication, and handling conflict constructively.

Participants will engage with realistic workplace scenarios that highlight effective assertive communication with both clients and colleagues. By the end of the course, learners will be better equipped to maintain professional relationships, set boundaries, and contribute positively to team dynamics. This course is ideal for anyone looking to improve their interpersonal communication and boost workplace confidence.

Course Content

Unit 1: Identify assertive behaviour and discuss the advantages.

The concept assertiveness is understood and explained.
Different types of assertive behaviour are identified.
Advantages of assertive behaviour are listed and discussed.

Unit 2: Understand the importance of assertiveness as an important tool to use to communicate effectively.

Different ways of communicating with fellow-workers are identified and discussed.
The advantages of assertive behaviour are listed discussed.
Different situations where assertive behaviour will be to the advantage are listed and discussed.

Unit 3: Use different techniques to be assertive.

Different assertiveness techniques are identified and explained.
Techniques are role-played.
Strengths and weaknesses of different techniques are listed and discussed.
Assertiveness techniques are used within context.

Accreditation

Non-accredited: Short course only
Duration: 1h 30m
Delivery: Classroom/Online/Blended
Access Period: 12 Months

Description

Understanding Broad-Based Black Economic Empowerment (B-BBEE) is essential for individuals, businesses, and policymakers alike. It plays a vital role in promoting economic transformation, equity, and inclusion, especially in South Africa. B-BBEE has far-reaching implications—not only for business compliance and competitiveness but also for broader goals such as economic development, job creation, poverty reduction, and social cohesion. This course unpacks the key principles and practical applications of B-BBEE, helping learners understand its impact and relevance in driving meaningful change.