Upon completion of this unit standard, learners will be equipped with the necessary skills and knowledge to proficiently handle customer-related tasks. They will be able to effectively gather and analyse customer information, ensuring they understand the customers’ needs and expectations. Additionally, learners will be trained to accurately record this information in a systematic manner, ensuring that all relevant data is captured and organised for future reference. They will also gain competence in processing and presenting the collected information in a clear and concise format that meets the required standards. Finally, learners will develop the ability to provide valuable customer satisfaction feedback, ensuring that the customers’ experiences are acknowledged and any necessary improvements are identified and addressed. This comprehensive skill set will enable learners to contribute to enhancing customer relationships and overall satisfaction.