This is a unit standard intended for managers in all economic sectors. These managers would typically be second-level managers such as a head of department, section heads or divisional heads, and may have more than one team reporting to them. The qualifying learner is capable of recognising team member performance. Encouraging participation in decision-making. Delegating tasks. Reviewing decisions and the progress of delegated tasks. Motivate and manage a division’s performance. Motivation is the most powerful emotion that employees or teams bring to work each day. The manager’s commitment to motivating teams through a shared vision and communication is the fundamental skill that great managers bring to the workplace. Often, people confuse the idea of ‘happy’ employees with ‘motivated’ employees. These may be related, but motivation describes the level of desire employees feel to perform, regardless of the level of happiness. Employees who are adequately motivated to perform will be more productive, more engaged and feel more invested in their work. When employees feel these things, it helps them and thereby their managers, be more successful. It is a manager’s job to motivate employees to do their jobs well. So how do managers do this? The answer is motivation in management, the process through which managers encourage employees to be productive and effective.