The person credited with this unit standard can identify and manage personal conflict resolution between persons or parties.
The person credited with this unit standard can identify and manage personal conflict resolution between persons or parties. The main focus will be on the workplace, although the same principles can be used elsewhere. The qualifying learner is capable of describing the main sources of conflict. Describing appropriate techniques to manage conflict. Implementing a strategy to resolve conflict. Developing the attributes of a good conflict manager.
Course Content
- Possible sources of conflict
- Positive and negative characteristics of conflict in the workplace
- Conflict which may arise in personality types
- Various business conflict modes
- (incl. 2.2.1) Useful steps to be taken to manage conflict
- 2.2.2 Managing your own conflicts
- 2.2.3 Specific personalities and strategies on how to deal with them
- 2.3 Different stages of conflict
- Introduction – methods available to resolve conflict in terms of the Labour Relations Act
- The most appropriate strategy to resolve a particular conflict
- Action plans for conflict resolution
- The role organisational policies and procedures play in preventing/resolving conflicts
- Personal attributes of a good conflict manager
- Conducting a skills audit
- The negative attributes which should be avoided or controlled by an effective conflict manager
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
