Displaying knowledge and understanding of emotional intelligence principles in both personal and professional relationships.

Displaying knowledge and understanding of emotional intelligence principles in both personal and professional relationships. Analysing the role of emotional intelligence in various interpersonal and intrapersonal situations, assessing its impact on life and work interactions. Additionally, evaluating one’s own emotional intelligence level to identify areas for personal development.

Course Content

  • Principles of emotional intelligence in life and work relations
  • The importance of emotional intelligence
  • The role of emotional intelligence in interpersonal relationships in life and work situations 
  • Techniques for giving and receiving feedback 
  • Useful techniques for giving feedback
  • Receiving feedback 
  • Unit 3 (incl 3.2) Emotional intelligence impact on life and work interactions 
  • Unit 3.3 Emotional intelligence at the workplace
  • Unit 3.4 (incl 3.5 & 3.5.1) Conflict within the workplace
  • Unit 3.6 Consequences of applying emotional intelligence
  • Unit 4 (incl 4.1 & 4.2) Emotional intelligence evaluation determining development areas
  • Unit 4.2.1 Methods of measuring emotional intelligence
  • Unit 4.2.2 Target scoring
  • Unit 4.2.3 Signs of low EQ
  • Unit 4.3 Techniques for improving own emotional intelligence
  • Unit 4.3 (cont’d) Improve your emotional intelligence
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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