Choosing a first-line manager for a specific position, outlining the coaching process, and actively coaching the selected manager.
Choosing a first-line manager for a specific position, outlining the coaching process, and actively coaching the selected manager. Continuously monitoring and measuring the outcomes of coaching sessions to gauge effectiveness.
Course Content
- (incl. 1.1) Selecting a first-line manager
- Identification of key performance areas from a first-line manager’s job profile
- Understanding the requirements of the first-line manager position
- Process of selecting candidates
- Verification methods
- Video assessing candidates against position requirements
- Interview process
- Making decisions and providing feedback to candidates
- (incl. 2.1) Planning the coaching process
- Developing a coaching plan
- Steps to take when developing a coaching plan
- Preparing records of expected performance or performance standards
- Creating a system for recording decisions and commitments before coaching
- (incl 3.1 & 3.2) The coaching process
- Role of a coach
- The purpose, content and schedule of the coaching process
- Conducting a coaching session
- Elements of an effective coaching session
- Coaching strategies
- Coaching meeting checklist
- (incl. 4.1 & 4.2) Monitor and measure results of coaching sessions
- Guidelines for assessment
- Giving feedback during and after coaching sessions
- Giving positive feedback
- Recording corrective action where requirements were not met
- Conducting follow-up action
- Non-accredited: Short course only
- Duration: 1h 40m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
