Understanding negotiation skills is essential for individuals who want to navigate conflicts, reach mutually beneficial agreements, and enhance their communication and decision-making abilities in an online course. These skills are valuable in professional and personal settings and contribute to effective collaboration, conflict resolution, and relationship building.
- Techniques for effective communication.
- Problem-solving.
- Reaching mutually beneficial agreements.
This includes understanding negotiation styles, preparing and strategising for negotiations, handling conflicts, and developing the ability to influence outcomes positively while preserving relationships.
Course Content
- Video
- Videob role
- Video
- Pillar 1 – Confident and persuasive
- Pillar 2 – Good listening ability
- Pillar 3 – Sensitivity3
- Pillar 4 – Patience
- Pillar 5 – Flexibility
- Pillar 6 – Assertiveness
- Pillar 7 – Our thinking
- Pillar 8 – Dealing with pressure or stress
- Pillar 9 – Conflict handling skills
- Pillar 10 – Don’t be oversensitive or defensive
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
