The qualifying learner is capable of explaining stress and its role in daily living, as well as elucidating the various ways in which people react to stress. They can identify stressors in the workplace and understand their relationship to work performance. Additionally, they can identify stressors related to home and the broader environment. The learner is also skilled in investigating techniques to manage stress in the workplace, contributing to a healthier and more productive work environment.
The qualifying learner is capable of providing a thorough explanation of stress and its impact on daily living, including how it affects individuals both physically and mentally. They can describe the different ways in which people respond to stress, recognising that reactions can vary widely based on individual circumstances and coping mechanisms. Additionally, the learner can identify various stressors present in the workplace and understand how these stressors influence work performance and overall job satisfaction. They are also adept at pinpointing stressors related to home life and the wider environment, acknowledging how these external factors contribute to overall stress levels. Furthermore, the learner is skilled in investigating and evaluating various techniques for managing stress in the workplace, aiming to implement strategies that foster a supportive and productive work environment.
Course Content
- The concept of stress is explained with examples from daily life and the workplace
- The difference between positive and negative stress is explained with examples
- Commonly recognised events that trigger intense stress are named and an indication is given of why each situation is generally stressful
- The relationship between individual differences and reactions to stress is explained with examples
- Physiological responses to stress are identified and an indication is given of behaviour that may be associated with the response
- Emotional reactions to stress are identified and an indication is given of behaviour that may be associated with each reaction
- Behavioural reactions to stress are identified with examples
- Physical stressors in a workplace are identified with reference to ergonomics and individual reactions to the physical situation in the workplace
- Management practices that can cause stress are identified in the workplace
- The role of interpersonal relationships in workplace stress is explained with examples
- The interrelationship between the individual and the demands of the job is explained with reference to training and self-concept
- The impact of stress on work performance is explained with reference to the relationship between home, work and the wider environment
- Non-workplace related factors that may be the cause of stress are identified with examples
- The interrelationship between different causes of stress is explained and an indication is given of how each may impact on the other
- The relationship between stress and healthy lifestyle is explained with examples
- The role of attitudes, behaviour, and management style in creating an environment in which stress is managed is explained with examples
- Measures that can help to minimise stress in the workplace are investigated for a specific organisation or business unit
- Techniques that can help to reduce or manage prolonged individual stress are identified in terms of reasonable accommodation and referral
- Techniques to deal with a specific event are explored and an indication is given of when it is necessary to refer an individual for assistance
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
