Communicate in an assertive manner with clients and fellow workers Online Course

Communicate in an assertive manner with clients and fellow workers

Communicate in an assertive manner with clients and fellow workers.

Assertive communication is key to reducing misunderstandings, setting boundaries, and promoting respect in any team or customer-facing role. This course teaches you how to speak up without being aggressive, listen actively, and handle difficult conversations with calm and clarity.

You will learn how to:

  • Communicate your needs, opinions, and feelings respectfully

  • Use body language, tone, and language effectively

  • Stay calm under pressure and avoid emotional responses

  • Assert yourself without offending or escalating conflict

  • Create healthier, more productive work relationship

This course empowers you to express yourself clearly and respectfully—building trust, reducing stress, and creating a more effective and respectful work environment.

This course is designed to help individuals develop the skills needed to communicate assertively and confidently in the workplace. Learners will explore techniques to express themselves clearly and respectfully, ensuring that their message is understood without being passive or aggressive. The course emphasizes the importance of active listening, non-verbal communication, and handling conflict constructively.

Participants will engage with realistic workplace scenarios that highlight effective assertive communication with both clients and colleagues. By the end of the course, learners will be better equipped to maintain professional relationships, set boundaries, and contribute positively to team dynamics. This course is ideal for anyone looking to improve their interpersonal communication and boost workplace confidence.

Course Content

  • The concept assertiveness is understood and explained.
  • Different types of assertive behaviour are identified.
  • Advantages of assertive behaviour are listed and discussed.
  • Different ways of communicating with fellow-workers are identified and discussed.
  • The advantages of assertive behaviour are listed discussed.
  • Different situations where assertive behaviour will be to the advantage are listed and discussed.
  • Different assertiveness techniques are identified and explained.
  • Techniques are role-played.
  • Strengths and weaknesses of different techniques are listed and discussed.
  • Assertiveness techniques are used within context.
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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