Coaching Skills For Managers | Online Short Course
Empower your team. Elevate your leadership.
This practical short course is designed for managers, supervisors, and team leaders who want to enhance their ability to coach and develop others. Learn how to apply proven coaching techniques to boost employee performance, foster accountability, and build stronger working relationships.
Through real-world scenarios and hands-on activities, you’ll gain the confidence to have impactful coaching conversations, give constructive feedback, and support the professional growth of your team.
What is coaching in business management?
What You’ll Learn:
Core principles of coaching in the workplace
The difference between managing and coaching
How to use active listening and powerful questioning
Techniques for giving feedback that drives improvement
Strategies for motivating and developing individuals
Coaching models like GROW for structured conversations
Choosing a first-line manager for a specific position, outlining the coaching process, and actively coaching the selected manager.
Choosing a first-line manager for a specific position, outlining the coaching process, and actively coaching the selected manager. Continuously monitoring and measuring the outcomes of coaching sessions to gauge effectiveness.
Course Content
Unit 1: Selecting a firstline manager
- (incl. 1.1) Selecting a first-line manager
- Identification of key performance areas from a first-line manager’s job profile
- Understanding the requirements of the first-line manager position
- Process of selecting candidates
- Verification methods
- Video assessing candidates against position requirements
- Interview process
- Making decisions and providing feedback to candidates
Unit 2: Planning the coaching process
- (incl. 2.1) Planning the coaching process
- Developing a coaching plan
- Steps to take when developing a coaching plan
- Preparing records of expected performance or performance standards
- Creating a system for recording decisions and commitments before coaching
Unit 3: The coaching process
- (incl 3.1 & 3.2) The coaching process
- Role of a coach
- The purpose, content and schedule of the coaching process
- Conducting a coaching session
- Elements of an effective coaching session
- Coaching strategies
- Coaching meeting checklist
Unit 4: Monitor and measure results of coaching sessions
- (incl. 4.1 & 4.2) Monitor and measure results of coaching sessions
- Guidelines for assessment
- Giving feedback during and after coaching sessions
- Giving positive feedback
- Recording corrective action where requirements were not met
- Conducting follow-up action
Accreditation
- Non-accredited: Short course only
- Duration: 1h 40m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
