Recognising assertive behavior, understanding its value, and practicing assertiveness techniques are key aspects of effective communication and interpersonal skills. Developing the ability to express thoughts, needs, and opinions confidently while respecting the rights of others contributes to assertive behavior.
Identify assertive behaviour, realise the value thereof and practice some assertiveness techniques.
Course Content
- The concept assertiveness is understood and explained.
- Different types of assertive behaviour are identified.
- Advantages of assertive behaviour are listed and discussed.
- Different ways of communicating with fellow-workers are identified and discussed.
- The advantages of assertive behaviour are listed discussed.
- Different situations where assertive behaviour will be to the advantage are listed and discussed.
- Different assertiveness techniques are identified and explained.
- Techniques are role-played.
- Strengths and weaknesses of different techniques are listed and discussed.
- Assertiveness techniques are used within context.
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
