Overview
The purpose of this Unit Standard is to enable construction plumbers to communicate effectively with clients, suppliers, colleagues, and subordinates, using both verbal and written communication methods.
Description
Potential barriers to communication include cultural differences, word choice, voice modulation, language differences, and a lack of active listening. These factors can impede effective interaction and lead to misunderstandings or misinterpretations. Communication can occur in various forms, including verbal face-to-face conversations, telephonic communications, written letters, and facsimiles. Each method has its own set of challenges and advantages, requiring different skills and approaches to ensure clarity and understanding.
Course Content
Unit 1: Select method of Communication
- The communication method selected is appropriate for the target audience
- Barriers to communication are overcome
Unit 2: Communicate with Subordinatesific business environment
- Information is gathered from subordinates
- Instructions are given
- Feedback is received to confirm the effectiveness of the communication
Unit 3: Communicate with Clients
- Requests for information are made
- Confirmation of instructions is written
- Information is given in the prescribed format
- A conversation is engaged in up to its logical conclusion
Accreditation
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
