Computer-Skills-for-Contact-Centre-Staff Online Course

Overview

Demonstrating and applying knowledge of computer packages within a Contact Centre involves utilising software tools for various tasks. Inputting data onto company-specific packages and verifying data are key functions, ensuring accurate and efficient information management within the Contact Centre

This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification or working within a Contact Centre environment, where the acquisition of competence against this standard will add value to the learner’s job. This unit standard is intended to enhance entry-level service within the Contact Centre Industry. The qualifying learner can demonstrate and apply knowledge of computer packages within a Contact Centre. Inputting data onto company-specific packages within a Contact Centre. Verifying data onto company-specific packages within a Contact Centre.. 

Course Content

  • Knowledge of company-specific computer packages is demonstrated
  • An understanding of company-specific packages and applications is demonstrated and applied
  • Applications are accurately applied within company-specific contexts
  • Confidence is displayed in company-specific packages within a Contact Centre
  • Data is inputted accurately
  • Data is inputted within company-specific timeframes
  • The data captured is relevant and consistent with company-specific formats and requirements
  • Critical and closest routes are followed when inputting data into packages
  • Tasks are completed within the company’s specific timeframe
  • Data is verified against the source of information
  • Inaccuracies are identified and rectified correctly
  • Company-specific follow-up and close procedures are followed
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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