Strategies for understanding customer needs, handling complaints, and delivering exceptional service to enhance customer loyalty. Additionally, you’ll explore methods for measuring satisfaction, gathering feedback, and implementing improvements to ensure a positive customer experience and foster long-term relationships with clients.
Customer satisfaction is crucial for businesses and organisations that aim to build strong customer relationships, provide exceptional experiences, and achieve sustainable growth. It enables businesses to improve their offerings continuously, respond to customer needs, and position themselves as industry leaders.
Course Content
- Introduction to building customer loyalty
- Moments of truth
- The 9 essential needs of customers
- Company values
- Self-confidence and self-esteem
- Dealing with irate customers (RELAX)
- Building customer loyalty: conclusion
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
