<span data-sheets-value="{"1":2,"2":"This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. The qualifying learner is capable of liaising and networking with internal and external stakeholders, devising and applying a strategy to establish constructive relationships with team members in a unit, devising and applying a strategy to establish constructive relationships with managers and identifying and minimising personal conflict in the workplace."}" data-sheets-userformat="{"2":15233,"3":{"1":0},"10":2,"11":4,"12":0,"14":{"1":2,"2":0},"15":"Calibri, sans-serif","16":11}">This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. The qualifying learner is capable of liaising and networking with internal and external stakeholders, devising and applying a strategy to establish constructive relationships with team members in a unit, devising and applying a strategy to establish constructive relationships with managers and identifying and minimising personal conflict in the workplace.

Overview

This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. The qualifying learner is capable of liaising and networking with internal and external stakeholders, devising and applying a strategy to establish constructive relationships with team members in a unit, devising and applying a strategy to establish constructive relationships with managers and identifying and minimising personal conflict in the workplace.

Description

This course on ‘Devise and Apply Strategies to Establish and Maintain Workplace Relationships’ is designed for managers across all economic sectors, specifically second-level managers such as heads of departments, section heads, or divisional heads who oversee multiple teams. Participants will learn to liaise and network with internal and external stakeholders, devise and implement strategies to establish constructive relationships with team members and managers, and identify and minimise personal conflict in the workplace.

Course Content

Unit 1: Networking in the workplace

1.1 (incl. 1.2) Networking in the workplace
1.2.1 (incl. 1.2.2) Interpersonal skills
1.2.3 Importance of interpersonal skills
1.3 Networking
1.4 Networking opportunities
1.5 Avenues for communicating with stakeholders
1.6 Strategies and tips for networking

Unit 2: Establishing constructive relationship with managers

2.1 (incl. 2.2) Establishing a constructive relationship with managers
2.3 Seeking guidance and information
2.4 Consulting managers when executing tasks
2.5 Raising quality concerns with managers

Unit 3: Managing conflicts in a unit

3.1 (incl. 3.2 & 3.2.1) Developing contingency plans
3.2.2 Plan development and implementation
3.3 Communicating contingency plans
3.4 Storage of contingency plans

Unit 4: Teamwork

4.1 (incl. 4.2) Teamwork
4.3 Building a team
4.4 (incl. 4.5) Opportunities to discuss work and personal issues
4.5.1 How to give constructive feedback
4.6 Giving advice
4.7 Communicating changes to team members
4.7.2 (cont’d) Communication can either be verbal or written

Accreditation

Non-accredited: Short course only
Duration: 1h 30m
Delivery: Classroom/Online/Blended
Access Period: 12 Months

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