Establish and Maintain Workplace Relationships

workplace relationship strategies course

Learn how to build strong, respectful, and effective relationships in a professional environment. This course equips employees, managers, and team leaders with proven communication and conflict resolution techniques that improve collaboration, trust, and workplace morale.

What Is a Workplace Relationship Strategies Course?

A Workplace Relationship Strategies Course is a structured training program that teaches employees how to develop and maintain positive, professional relationships with coworkers, supervisors, and clients. The course focuses on key soft skills like emotional intelligence, communication styles, teamwork, empathy, and conflict resolution.

Through real-life scenarios and interactive exercises, participants learn to navigate difficult conversations, avoid toxic behavior, and promote a healthy workplace culture.

Why Are Workplace Relationships Important?

Healthy workplace relationships are the foundation of a productive, engaged workforce. When people feel respected, understood, and supported, they’re more likely to collaborate effectively, handle stress better, and stay loyal to the organization. Poor relationships, on the other hand, can lead to misunderstandings, low morale, and high employee turnover.

This course teaches proactive strategies to prevent and manage relational issues before they damage team dynamics or individual performance.

Who Should Take a Workplace Relationship Strategies Course?

This course is ideal for:

  • Employees who want to improve communication and collaboration.

  • Team leaders and supervisors who want to foster a more positive team culture.

  • HR professionals looking to implement staff development and conflict resolution programs.

  • Executives and managers interested in promoting emotional intelligence and leadership through relationship-building.

It is also valuable for remote or hybrid teams that need tools to stay connected and build trust virtually.

This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. The qualifying learner is capable of liaising and networking with internal and external stakeholders, devising and applying a strategy to establish constructive relationships with team members in a unit, devising and applying a strategy to establish constructive relationships with managers and identifying and minimising personal conflict in the workplace.

This course on ‘Devise and Apply Strategies to Establish and Maintain Workplace Relationships’ is designed for managers across all economic sectors, specifically second-level managers such as heads of departments, section heads, or divisional heads who oversee multiple teams. Participants will learn to liaise and network with internal and external stakeholders, devise and implement strategies to establish constructive relationships with team members and managers, and identify and minimise personal conflict in the workplace.

Course Content
  • 1.1 (incl. 1.2) Networking in the workplace
  • 1.2.1 (incl. 1.2.2) Interpersonal skills
  • 1.2.3 Importance of interpersonal skills
  • 1.3 Networking
  • 1.4 Networking opportunities
  • 1.5 Avenues for communicating with stakeholders
  • 1.6 Strategies and tips for networking
  • 2.1 (incl. 2.2) Establishing a constructive relationship with managers
  • 2.3 Seeking guidance and information
  • 2.4 Consulting managers when executing tasks
  • 2.5 Raising quality concerns with managers
  • 3.1 (incl. 3.2 & 3.2.1) Developing contingency plans
  • 3.2.2 Plan development and implementation
  • 3.3 Communicating contingency plans
  • 3.4 Storage of contingency plans
  • 4.1 (incl. 4.2) Teamwork
  • 4.3 Building a team
  • 4.4 (incl. 4.5) Opportunities to discuss work and personal issues
  • 4.5.1 How to give constructive feedback
  • 4.6 Giving advice
  • 4.7 Communicating changes to team members
  • 4.7.2 (cont’d) Communication can either be verbal or written
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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