Effective Communication Techniques Online Course

Overview

This Online Course focuses on effective communication techniques that enhance interaction across all areas of life. Learners gain tools for clear messaging, active listening, and constructive dialogue, empowering them to communicate with purpose and professionalism.

This course equips learners with practical communication techniques to enhance clarity, confidence, and connection in both personal and professional settings. Topics include verbal and non-verbal communication, active listening, feedback delivery, and adapting messages for different audiences. Learners will explore how to overcome communication barriers and build strong interpersonal relationships.

Through real-life scenarios, reflective activities, and skill-building exercises, participants will strengthen their ability to express ideas effectively and respond with empathy. Whether in leadership, customer service, teamwork, or everyday interactions, this course helps improve communication outcomes and fosters more meaningful connections.

Course Content

  • 1.1 An understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory is demonstrated
  • 1.2 Discussions are led, and meetings are chaired effectively according to standard meeting procedures
  • 1.3 A variety of generated workplace reports and presentations are available for scrutiny
  • 1.4 Presentations are effectively delivered and meet the needs of the target audience
  • 2.1 Types of meetings
  • 2.2 Role of agendas in meetings
  • 2.3 Meeting procedures
  • 2.4 Process of chairing a meeting
  • 3. (incl. 3.1) Report writing
  • 3.1 Types of business reports
  • 3.2 (cont’d) Types of business reports
  • 3.3 Data collection
  • 3.4 Compiling the Report
  • 3.4.1 Report writing process
  • 4.1 Introduction
  • 4.2 (incl 4.2.1-4.2.5) Creating the presentation
  • 4.2.5 Building the presentation
  • 4.3 Delivering the presentation
  • 4.3.1 Preparing to speak
  • 4.3.2 Delivering your presentation
  • 4.3.3 Answering questions
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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