IT Support and Enterprise Systems Online Course

Overview

This Online Course equips learners with the essentials of IT support and enterprise systems management. From hardware maintenance to enterprise-level system tools, participants gain the skills needed to keep organizational tech environments secure, stable, and efficient.

This course provides foundational knowledge and practical skills in IT support and enterprise systems management. Learners will explore how to maintain, troubleshoot, and optimize IT infrastructure, including hardware, software, and network systems. The course also introduces enterprise tools used for managing large-scale systems, user access, and IT service delivery.

Ideal for aspiring IT support technicians and systems administrators, this course covers system monitoring, ticketing systems, security protocols, and user support processes. Learners will build competence in ensuring uptime, maintaining data integrity, and supporting enterprise operations effectively.

Course Content

  • The demonstration identifies typical systems management components
  • The demonstration describes each systems management component identified
  • The explanation identifies the currently known purpose(s) of systems management
  • The explanation identifies the future purpose(s) of systems management
  • The explanation demonstrates how the wrong installation of hardware or network components can affect systems management
  • The explanation described the potential configuration parameters of the client component of systems management software
 
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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