Implementing and Maintaining Information Systems Online Course

Implementing and Maintaining Information Systems

Gain the essential skills to successfully implement and maintain information systems in a business or organisational environment. This course is ideal for aspiring IT professionals, system administrators, or anyone involved in managing digital solutions for modern workplaces.

Information systems play a critical role in supporting operations, enhancing productivity, and securing data. In this course, you’ll learn how to plan, deploy, monitor, and support systems that meet the needs of both users and organisations.

  • You will learn how to:

    • Implement business information systems from start to finish

    • Configure hardware and software to meet organisational needs

    • Maintain system performance and troubleshoot issues

    • Provide user support and manage IT helpdesk tasks

    • Apply best practices in system security and backup planning.

Whether you’re supporting a small business, helping your team stay productive, or preparing for a career in IT, this course will help you understand how to build and maintain effective, secure, and user-friendly information systems

This course on ‘Contribute to the implementation, post-implementation review, and maintenance of information systems’ equips participants with the ability to describe and engage in the study, acquisition, implementation, and maintenance of information systems within an accounting environment.

Course Content

  • The concepts of “systems” and “systems thinking” are explained and the types of systems (e.g., stable, simple, open, closed) are named.
  • The common characteristics of systems (e.g., subsystems, system boundaries, redundancy, entropy) are named and illustrated.
  • The elements of a control/feedback system and the function of each element (e.g., input, process, output, sensor, criteria, activator) are described.
  • The nature, types, sources and characteristics of information are compared.
  • The relationship between data and information are described.
  • The uses, significance and competitive advantage of information are defined.
  • he characteristics of each category of the system which can be identified by who in an organisation uses the output from the system (e.g., transaction processing, MIS) are described.
  • The characteristics of each category of the system which can be identified by where and when the processing is done (e.g., batch, on-line, centralised, distributed, client-server) are described.
  • The phases in the systems development life cycle and the deliverables from each phase are described and the roles and responsibilities of the people involved in developing or maintaining systems.
  • The diagrammatic representation of systems (e.g., data flow, diagrams, hierarchical charts) is explained.
  • An individual’s right to privacy and the possible conflicts between these rights and the use of information systems (e.g., unwanted consequences of sharing information (junk mail) are described.
  • The opportunities, advantages and risks of using computers in business are discussed.
  • The advantages and disadvantages of purchasing versus developing application software are contrasted. 
  • The methods, advantages and disadvantages of developing an information system (e.g., end-user computing, in-house development, prototyping, application development tools) are described.
  • The procedures for determining the advantages and disadvantages of using software houses/bureaus to develop information systems (e.g., a request for quotation) are described.
  • The changing role of the user in systems implementation (e.g., from a passive spectator to end-user computing and joint application development sessions) is described.
  • The impact of computer/information technology on society (e.g., ethics, privacy, property rights/intellectual property) is described.
  • The impact of computers/information technology on organisations and the work environments (e.g., change of culture, computer crime, human error and computer malfunction, quality of work life) is described.
  • The impact of computers/information technology on information systems (e.g., increased value of information, risks, controls) is described.
  • The impact of computers/information technology on current legislation (e.g., copyright and privacy laws) is described.
 
  • The categories of systems feasibility (e.g., technical, economic, operational, schedule, legal) are named.
  • Cost/benefit analyses of information systems are prepared.
  • Using common techniques to make system selection evaluations (e.g., bench-mark tests, volume sizing, systems sizing) are assisted.
  • The functions of, and information required from a system which is to be implemented are specified.
  • The characteristics required of the system which is to be implemented (e.g., availability, maintainability, usability) are suggested.
  • The appropriate person-machine interfaces of the system are specified.
  • The corporate information required for the company’s database which the system must provide is identified.
  • The systems control requirements enabling the system to be audited (e.g., audit trail, levels/types of security) are suggested.
  • Project team contribution in system implementation is conducted in a participative manner
  • End-user computing facilities (associated with an information centre) are utilised to implement systems.
  • The types of testing and the goal of each type, which should be concluded before a system is installed is described.
  • Appropriate test data and test procedures which should be performed successfully before the user accepts a system are identified.
  •   The steps in installing information systems, and who is responsible for each step (e.g., hardware acquisition, staff training, site preparation) are named.
  • The advantages and disadvantages of the types of systems conversion/methods of changeover (e.g., direct conversion, phased conversion, parallel conversion, pilot conversion) are named
  • Appropriate timeframes to follow different types of post-implementation review procedures (e.g., event-driven reviews, time-driven reviews) are determined.
  • The factors which must be considered during a post-implementation review (e.g., link between organization’s mission and the system, system’s performance, implementation costs) are named.
  • The actual performance of all system components with their expected performance (e.g., hardware, software, networks, procedures, personnel) are compared.
  • The success of the system (e.g., extent to which documented user requirements met) is measured.
  • A system’s benefits and costs are determined.
  • The causes of changes which may need to be made to installed systems (e.g., new user request, technical enhancements, errors in design) are named.
  • The types of maintenance, and when each type is appropriate (e.g., patch, release) are identified and described.
  • The relationship between maintenance and design (e.g., good design, less expensive maintenance) is defined.
  • The financial implication of maintenance (e.g., increase in system’s age increases maintenance costs) is determined and described.
  • The advantages and disadvantages of purchasing, leasing, or renting hardware are named.
  • The advantages and disadvantages of building or buying application software are named.
  • The steps which should be followed when selecting system components (e.g., document user requirements, document request for proposal, select appropriate software, evaluate possible hardware options) are described .
  • The factors which should be considered when selecting application software (e.g., functionality, quality cost, vendor support, hardware platform required) are listed.
  • The factors which should be considered when evaluating hardware options (e.g., performance, cost, vendor support) are listed.
  • The factors to consider when selecting a vendor (e.g., financial availability, quality of after-sales service, extent of user training offered) are listed.
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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