Describe the Interaction With Internal Departments and External Sales Support Structures short course

Overview

This online course focuses on effective interaction with internal departments and external sales support structures. Learn how to build strong communication channels, enhance collaboration, and improve overall sales coordination for better results

Successful sales operations rely heavily on seamless collaboration between internal departments and external support teams. In this course, learners will explore how to communicate effectively across functions such as marketing, finance, logistics, and customer service. By understanding each department’s role, learners can improve workflow and avoid common bottlenecks that affect sales performance.

Furthermore, the course emphasizes the value of aligning with external sales support structures, such as distributors, agencies, or outsourced service providers. Through case studies and interactive modules, participants will learn how to coordinate efforts, share relevant information, and maintain strong working relationships. These skills are essential for building a unified approach to sales success across all touchpoints.

Course Content

  • The vehicle model is identified according to standard specifications
  • The client’s description of a part is understood/interpreted in order to issue the correct part
  •  Product verification is confirmed by using open-ended probing questions
  • Vehicle systems are explained in terms of their various parts, operation and their relationship to the system
  • Specific components within vehicle systems are identified according to standard company procedures
  • System components are located according to standard company procedures
 
  • The organisation’s method to identify vehicle system parts is explained in terms of processes and procedures
  • Parts, part number and quantity required are determined on the system according to standard procedures
  • Parts are physically verified in terms of the vehicle parts identification system
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
Scroll to Top