Managing of Service Providers Online Course

Managing of Service Providers Online Course

The service provider management course is designed to equip professionals with the skills and knowledge needed to effectively manage relationships with third-party service providers. This course covers the key aspects of selecting, negotiating, and overseeing service providers to ensure high-quality service delivery, cost-efficiency, and adherence to contracts and service level agreements (SLAs).

Managing of Service Providers course is designed to teach professionals how to effectively manage relationships with external service providers, ensuring that services are delivered efficiently, meet quality standards, and align with organizational goals. This course provides the essential tools and strategies needed to evaluate, select, negotiate, and oversee third-party service providers while maintaining strong, productive partnerships.

Course Content

  • The importance of developing and signing contracts with providers is described in terms of delivery of the final product
  • Different elements of contracts are described in terms of organisational requirements
  • The impact of service providers’ delivery is described in terms of resource requirements, financial impact and time
  • The deliverables of at least three providers to a selected organisation are formulated from real examples
  • Categories of service providers are identified who service a selected organisation 
  • Outputs for four categories of service providers are listed in terms of the types of service provider and the requirements of the organisation 
  • Project plans for four service providers for the delivery of products or services are constructed in terms of the requirements of the organisation
  • Contracts are drawn up for four service providers based on the project plans drawn up and legal requirements
 
  • On-going monitoring of service provision is conducted in terms of the contract signed 
  • Final outputs of service providers are checked in terms of quality and date of delivery against a signed contract
  • Payments for services are made based on signed contracts and satisfactory delivery of products
  • The cost of lack of delivery is calculated based on impact on the business
  •  An investigation is conducted into the reasons for the lack of delivery
  • Different courses of action are identified based on contractual agreements, legal options, cost implications, and impact on business to include cancellation of the contract and legal action
  • An identified course of action is implemented based on legal obligations and organisational requirements
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
Scroll to Top