Overview

The person credited with this unit standard can identify and manage personal conflict resolution between persons or parties. Workplace conflict refers to disagreements or tensions between individuals or groups within an organization. These disputes often arise due to differences in values, goals, personalities, communication styles, or job responsibilities. Conflict can be constructive, driving innovation and improvement, or destructive, leading to stress, reduced productivity, and poor morale. Effective conflict management involves identifying the root cause, encouraging open and respectful communication, and working toward mutually beneficial solutions. Techniques such as mediation, negotiation, and clear organizational policies are essential to resolve disputes and foster a positive work environment.