Operational planning

Master the art of turning strategy into action through effective operational planning. This course is ideal for team leaders, supervisors, managers, entrepreneurs, and anyone responsible for day-to-day operations or achieving business goals.

Operational planning is the process of mapping out how an organisation’s strategic goals will be achieved through practical, on-the-ground actions. This course gives you the skills to design, implement, and monitor operational plans that support productivity, efficiency, and success.

You will learn how to:

  • Develop clear and achievable operational plans

  • Translate big-picture goals into actionable steps

  • Assign roles, set deadlines, and use planning tools

  • Identify potential challenges and plan around them

  • Track performance and ensure objectives are met

  • Lead your team effectively through the planning cycle

By the end of this course, you’ll be able to confidently develop and execute operational plans that keep your team focused, efficient, and aligned with business goals.

Creating an operational plan for a unit, putting it into action, and overseeing its implementation. Continuously monitoring, measuring, and evaluating the attainment of goals and objectives outlined in the operational plan.

Course Content

  • Unit 1 (incl 1.1 & 1.2) Developing an operational strategy for a unit 
  • Unit 1.3 Benefits of planning
  • Unit 1.4 Determining the purpose of a unit
  • Unit 1.5 Developing operational strategies
  • Unit 1.6 (Incl 1.7 & 1.7.1) Alignment between operational strategy and organisational strategy 
  • Unit 1.7.2 Developing objectives
  • Unit 1.7.3 Developing performance standards
  • Unit 2 (incl 2.1) Developing an operational plan for a unit
  • Unit 2.2 Developing an operational plan 
  • Unit 2.3 Validating parameters against customer performance requirements 
  • Unit 2.4 Monitoring systems for operational plans
  • Unit 2.5 Communicating the operational plan and collecting feedback 
  • Unit 2.5.1 Listening to feedback
 
  • Unit 3 (incl. 3.1 & 3.2) Implementing an operational plan in a unit 
  • Unit 3.3 Managing resource usage during implementation 
  • Unit 3.4 Control measures by first-line managers
  • Unit 4 (incl 4.1 & 4.2) Monitoring, measuring and evaluating goal/objective achievements 
  • Unit 4.3 (incl. 4.3.1 & 4.3.2) Conducting performance reviews for team members
  • Unit 4.3.3 Skills and techniques
  • Unit 4.4 Recommendations on corrective actions
  • Unit 4.5 Evaluating results in terms of team contributions
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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