Creating an operational plan for a unit, putting it into action, and overseeing its implementation.
Creating an operational plan for a unit, putting it into action, and overseeing its implementation. Continuously monitoring, measuring, and evaluating the attainment of goals and objectives outlined in the operational plan.
Course Content
- Unit 1 (incl 1.1 & 1.2) Developing an operational strategy for a unit
- Unit 1.3 Benefits of planning
- Unit 1.4 Determining the purpose of a unit
- Unit 1.5 Developing operational strategies
- Unit 1.6 (Incl 1.7 & 1.7.1) Alignment between operational strategy and organisational strategy
- Unit 1.7.2 Developing objectives
- Unit 1.7.3 Developing performance standards
- Unit 2 (incl 2.1) Developing an operational plan for a unit
- Unit 2.2 Developing an operational plan
- Unit 2.3 Validating parameters against customer performance requirements
- Unit 2.4 Monitoring systems for operational plans
- Unit 2.5 Communicating the operational plan and collecting feedback
- Unit 2.5.1 Listening to feedback
- Unit 3 (incl. 3.1 & 3.2) Implementing an operational plan in a unit
- Unit 3.3 Managing resource usage during implementation
- Unit 3.4 Control measures by first-line managers
- Unit 4 (incl 4.1 & 4.2) Monitoring, measuring and evaluating goal/objective achievements
- Unit 4.3 (incl. 4.3.1 & 4.3.2) Conducting performance reviews for team members
- Unit 4.3.3 Skills and techniques
- Unit 4.4 Recommendations on corrective actions
- Unit 4.5 Evaluating results in terms of team contributions
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
