Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners working towards obtaining a national qualification at Level 3 or employed in administrative roles within Small, Medium, and Micro Enterprises (SMMEs) will benefit significantly from this standard. It aims to enhance their skills and competencies in administrative functions, improving their effectiveness in current roles. Achieving competence will provide practical skills relevant to their duties and boost their employability, increasing their chances of securing better job opportunities or advancing in their careers. This qualification adds value to their professional profile and enhances their overall contribution to their organisation.

Course Content

  • The advantages of a well-constructed agenda are explained
  • Matters on the agenda appear in a logical and systematic order
  • Sources of agenda matters are identified and explained
  • An agenda is produced in the required format and time frame
  • Types of minutes are identified and explained
  • The importance of accurate recording and producing of minutes is explained
  • The distribution list is described
  • Methods of distributing minutes are explained
  • The reasons for distributing minutes promptly are explained
  • Resources required for minute taking are identified, listed, and explained
  • Items to be included in minutes of the meeting are listed and explained
  • Attendees to the meeting are identified
  • The characteristics of good minutes are identified and explained
  • Minutes are concise and accurate and reflect proceedings
  • Minutes are produced and distributed in the required format and time frame
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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