The learner is capable of making arrangements for and handing over a vehicle to a customer in the Automotive industry, in such a manner that the customer expectations on delivery are met, and that conditions have been created to secure future good customer relations and further sales opportunities. This unit standard makes provision for the automotive retail industry with special reference to the sale of vehicles to prospective buyers in the following categories; Light commercial vehicles; passenger vehicles; recreational vehicles; Motor cycles; Tri-cycles; Quad cycles; Boats; Off Road (ATR) vehicles and earth moving equipment.

Upon achieving this unit standard, the learner will be able to quality assure a vehicle for delivery, ensuring that it meets all required standards and specifications. They will be capable of preparing for the vehicle handover to the client, coordinating all necessary documentation and final checks. Additionally, the learner will be proficient in conducting the vehicle handover to the client, providing a thorough and professional presentation. They will also be skilled in conducting an after-sales follow-up programme, maintaining customer satisfaction and addressing any post-delivery concerns.

Course Content

  • A vehicle is inspected for conformance with the order specifications.
  • A deficiency and deviation report is compiled in accordance with standard procedures.
  • Possible actions to be taken with reference to variations from the contracted specification/condition of the vehicle are explained in terms of company policy.
  • Vehicle delivery and related documentation are processed according to organisational procedures and relevant legislation.
  • The legal implication(s) of each document is explained by referencing how it affects the handover
  • A sales follow up programme is explained in terms of the organisation’s expected outcomes.
  • The organisation’s service and support programme is explained with reference to how the retention of a customer is achieved.
  • A vehicle handover plan as agreed with the client is compiled in accordance with standard procedures.
  • Vehicle handover procedures are applied in terms of the vehicle hand over plan.
  • The purpose of each document is explained to the client(s) according to company policy and procedure.
  • The organisations follow up programme is explained to the client(s) according to company policy and procedure.
  • The organisation’s service and support programme is explained to the client(s) according to company policy and procedure.
  • The organisation’s sales follow up programme is explained to the client.
  • Factors affecting customer satisfaction are explained in the context of the automotive industry.
  • Whether customer’s expectations of delivery were met is assessed according to company policy and procedure.
  • Procedures to rectify customer complaints are explained in terms of company policy.
  • After-sales follow-up records are completed and filed according to company procedures.
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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