This course provides students with the knowledge and skills necessary to efficiently process automotive orders and payments. Topics include order management, payment handling, and customer service techniques to ensure a smooth and professional transaction experience.

In this course, students will gain comprehensive skills for handling the entire process of automotive orders and payments. The course covers essential practices for managing customer orders, from initial receipt through fulfillment, as well as handling various payment methods and ensuring accurate transactions. Students will learn to process orders efficiently, verify order details, and manage inventory to meet customer needs. The course also emphasizes effective payment handling techniques, including processing payments, managing refunds, and addressing any payment-related issues that may arise. Additionally, students will develop customer service skills to ensure a positive experience throughout the order and payment process. This includes effective communication, problem-solving, and maintaining professionalism. By the end of this course, students will be adept at managing automotive orders and payments, contributing to a seamless transaction process and enhanced customer satisfaction.

Course Content

  • The order is received according to company policies and procedures
  • Stock availability is checked according to company procedures
  • Non-stock and stock out items are sourced in accordance with company policies and procedures
  • Customers are informed of stock unavailability in accordance with company policies and procedures
  • Customer timing needs are established according to company procedures
  • Lost sales records are updated according to company policy and procedures
  • Documentation to pick and process an order is completed, in accordance with organisational procedures
  • The order is picked and packed in accordance with organisational procedures
  • The order is checked against standard company documentation
  • Parts are ordered according to organisational sourcing practices
  • Outstanding orders are expedited to meet committed time limits
  • Customers are advised of timing and supply changes in accordance with company policy and procedures
 
  • Discount categories are applied according to organisational policy and procedures
  • The invoice is verified in accordance with company financial policies and procedures
  • Payment is processed in accordance with organisational procedures
  • The order is supplied/despatched as per customer requirements and in accordance with company policies and procedures
  • Returns are received in accordance with supplier requirements and company practices
  • Returns for credit outward are processed according to supplier and company policies and procedures
  • Return for Credit inward is accepted according to organisational policy and procedure
  • The returned product is checked in accordance with company policy and procedures
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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