This course provides students with the skills to identify and specify options and add-on products for heavy vehicles. Topics include understanding various heavy vehicle options, selecting appropriate add-ons, and effectively communicating these choices to clients to meet their specific needs.

This in-depth course is designed to equip students with the expertise needed to specify and recommend options and add-on products for heavy vehicles. The course covers a range of topics essential for understanding and selecting various options available for heavy vehicles, including performance enhancements, safety features, and comfort additions. Students will learn to identify and evaluate different options and add-ons based on client requirements and vehicle specifications. The course also emphasises effective communication techniques to present these options to clients clearly and professionally, ensuring they make informed decisions that enhance the functionality and value of their heavy vehicles. Key areas of focus include understanding the benefits and limitations of various options, navigating manufacturer catalogs, and staying updated on the latest industry trends and innovations. By the end of the course, students will be proficient in specifying and recommending heavy vehicle options and add-on products, contributing to improved customer satisfaction and optimised vehicle performance.

Course Content

  • The customer’s needs are determined in relation to the core business of the prospective client.
  • The customer’s needs are evaluated against current heavy vehicles in the proposed client’s organisation with reference to manufacturer specifications.
  • Various vehicles on offer are identified with reference to matching client needs in accordance with manufacturer specifications.
  • Given the main purpose and use of a heavy vehicle establish the vehicle ratings and specifications required to meet the needs of the client.
  • Manufacturer ratings and specifications of various heavy vehicles are used to identify the appropriate vehicle for the customer within the company given timeframes and procedures.
  • A heavy vehicle is identified in terms of matching customer requirements and the main purpose of the heavy vehicle.
  • The gaps in the appropriate vehicle for the job are determined in accordance with manufacturer specifications and client needs.
  • The add-ons required to the standard vehicle are determined in terms of meeting the needs of the client.
  • Various types of add-on products for heavy vehicles can be described in terms of their features and benefits.
  • Given the various cost, factors calculate the vehicles operating costs per km or hour.
  • Given the vehicles, standard maintenance costs calculate these with reference to the environment within which the vehicle has to operate.
  • The current vehicles standard maintenance and operating costs are determined with reference to the last fiscal year.
  • Utilising the new operating and maintenance costs calculate the savings on current maintenance and operating costs..
  • Non-accredited: Short course only  
  • Duration: 1h 30m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
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