TAP Edge Short Courses
Transforming education through digital learning
Explore our wide range of short courses designed to enhance your skills and knowledge in various fields. Whether you’re looking to advance your career, learn something new, or deepen your expertise, our flexible and engaging courses are perfect for you. Browse through topics tailored to meet industry demands and personal growth, with options for all levels.
Categories
Administration
- Administrative Procedure Development
- Advise, Train, and Contract Service Providers
- Analysing Media Impact on Business Sectors
- Assessor (Conduct Outcome-based Assessments)
- Basic Business Principles
- Basic Office Research
- Booking Systems
- Business Writing Level 4
- Comprehensive Security Risk Training
- Cultural Awareness
- Employment relations in an organisation
- Everyday Business Functions
- Fraud Management in the Office
- Interpreting Literary Texts
- Introduction to Labour Law and the Basic Conditions of Employment Act
- Language and Communication in Occupational Learning
- Maintenance of Office Equipment
- Managing of Service Providers
- Managing Office Supplies
- Office Etiquette
- Oral Communication and Text Evaluation
- Present information in report format
- Skills Development Coordination Practices (SDF)
- Understanding Different Business Environments
- Using Statistics and Probability to Analyse and Communicate Life Problems
- Administrative Record Management
- Advanced Microsoft Word
- Apply Knowledge of Self and Team in Order to Develop a Plan to Enhance Team Performance
- Audience and Context in Oral Communication
- Basic Microsoft Excel
- Basic Microsoft Word
- Communication in Diverse Contexts
- Control Expenses Within a Budget
- Effective Time Management
- Empowering Team Members
- Exploring Physical Quantities and Geometrical Relationships
- Incorporate Batho Pele Principles in Your Work Role
- Interpret Classification Systems in Order to Organise, Retrieve and Dispose of Records
- Introduce new staff to the workplace
- Manage general administration
- Managing an Information System in a Business
- Mathematics Level 4
- Plan and prepare meeting communications
- Reading, Analysing, and Responding to Texts
- Stock and Fixed Asset Management
- Understanding HIV/AIDS in the Workplace
- Understanding Organisational Ethics
- Using Information from Texts
- Work as a project team member
- Writing for Various Communicative Contexts
Assessments
Automotive Vehicle
- Appraise and valuate used vehicles
- Financial Advisory and Intermediary Services Act 2002
- Hand over a serviced vehicle
- Maintain Stock in the Automotive Sales Retail Industry
- Make appointments and Control Flow of Customer Vehicles
- Prepare and Deliver a Purchased Vehicle to a Customer
- Process vehicle service or repair requests
- Processing of Automotive Orders and Payments
- Specify Heavy Vehicles Options and Add-on Products
Business
- Advanced Microsoft Word
- Advise, Train, and Contract Service Providers
- Analysing Media Impact on Business Sectors
- Audience and Context in Oral Communication
- Basic Microsoft Word
- Basic Microsoft Excel
- Basic Supervisory Skills - Supervising Project Teams
- Business Planning for New Ventures
- Business Principles and Information Technology
- Business Report Writing in Retail/Wholesale
- Managing of Service Providers
- Plan and prepare meeting communications
- Present information in report format
- Skills Development Coordination Practices (SDF)
- Statistics and Probability to Influence the Use of Data and Procedures
- Time Management
- Understanding Different Business Environments
- Understanding HIV in the workplace
- Work as a project team member
- Writing for Various Communicative Contexts
- Coaching for Business Managers
- Communicate With Customers in a Contact Centre and BPO
- Communication in Diverse Contexts
- Control Expenses Within a Budget
- Cultural Awareness
- Demonstrate Knowledge and Application of Ethical Conduct in a Business Environment
- Factors That Impact on the Bottom Line of a Wholesale and Retail Unit
- Financial Intelligence Centre Act (FICA)
- Finance For Non Financial Managers
- How to Start Your First Business
- Incorporate Batho Pele Principles in Your Work Role
- Interpreting Literary Texts
- Introduction to Labour Law and Employment Act
- Language and Communication in Occupational Learning
- Mathematics Level 4
- Office Etiquette
- Reading, Analysing, and Responding to Texts
- Stock and Fixed Asset Management
- Understanding Broad-Based Black Economic Empowerment
- Understanding Organisational Ethics
- Work Unit Estimation and Late Delivery Implications
Communication Skills
- Access and Use Information From Texts
- Communicate verbally and non-verbally in the workplace
- Demonstrate an understanding of Contact Centre and BPO working practices
- Devise and Apply Strategies to Establish and Maintain Workplace Relationships
- Gather and Provide Relevant Information to Contribute to Contact Centre Problem Solving
- Maintain and Adapt Oral/signed Communication
- Managing Workplace Conflicts
- Plan and Prepare Meeting Communications
- Process Incoming and Outgoing Telephone Calls
- Work as a member of a Contact Centre Team
Compliance: Corporate
Governance and Development
- Computer Industry Ethics in South Africa
- Collect and Record Information Queries
- Ethical Conduct in the Workplace
- Fair and Effective Disciplinary Procedures
- Financial Intelligence Centre Act (FICA)
- Implement and manage human resource
- Introduction of Labour Law and the Basic Conditions of Employment Act
- Cybercrimes Act 19 of 2020 and Business Email Compromise (5 in 1)
- IT Support & Customer Care
- Mastering Disciplinary Hearings: A Comprehensive Guide
- Office Etiquette
- The Key Issues Important for Compliance With Corporate Governace Principles and Social Responsibility
- Professional Conduct and Ethics in the Workplace
Compliance: Health and Safety
Compliance: Regulatory and Legal
Computer
Contact Centre
- Apply Out-bound Contact Centre Operations Within a Commercial Environment
- Apply the Skills of Customer Care
- Collect and Record Information Queries and Requests From Customers
- Communicate With Customers in a Contact Centre BPO
- Computer Skills for Contact Centre Staff
- Contribute to a Diverse Working Environment in a Contact Centre
- Demonstrate an understanding of Contact Centre and BPO working practices
- Exhibitor and Visitor Engagement Management
- Gather and Provide Relevant Information to Contribute to Contact Centre Problem Solving
- Identify and respond to customer needs in a Contact Centre
- Instill in Myself a Personal Contact Centre Culture
- Managing Customer Complaints in a Contact Centre
- Manage in-bound and/or Out-bound Calls in a Contact Centre
- Meet Performance Standards Within a Contact Centre
- Provide information to customers in a Contact Centre
- Process Incoming and Outgoing Telephone Calls
- Work as a member of a Contact Centre Team
Customer Relationship Management
- Apply Out-bound Contact Centre Operations Within a Commercial Environment
- Appraise and valuate used vehicles
- Customer Data Collection and Recording
- Gather and Provide Relevant Information to Contribute to Contact Centre Problem Solving
- Instil in Myself a Personal Contact Centre Culture
- Manage in-bound and/or Out-bound Calls in a Contact Centre
- Meet Performance Standards Within a Contact Centre
- Merchandise and display products, services and related goods
- Process Incoming and Outgoing Telephone Calls
- Sell Products to Customers in a Wholesale and Retail Outlet
- Work as a member of a Contact Centre Team
Data Management
- Customer Data Collection and Recording
- Develop, Implement and Evaluate a Project Plan
- Interpret Classification Systems in Order to Organise, Retrieve and Dispose of Records
- Process Data using Information Technology
- Statistics and Probability to Influence the Use of Data and Procedures
- Work with a range of patterns and functions and solve problems
Entrepreneurship
- Administrative Skills for Meeting and Event Coordination
- Business Planning for New Ventures
- Contract Administration in a New Business
- Customer Service for Professionals
- Entrepreneurial Characteristics
- Finance a new venture
- Financial Planning for New Ventures
- How to Start Your First Business
- Identifying Business Opportunities
- Implement and manage human resources
- Manage business operations
- Financial Management Essentials for Entrepreneurs
- Strategic Financial Planning for Startups
- Research the viability of new venture ideas/opportunities
- Strategies to Improve New Venture Performance
- Manage general administration
- Match new venture opportunity to market needs
- Motivational Theories and Principles in Leadership
- Negotiation Skills in Business
- Entrepreneurial Characteristics
- New Venture Marketing Strategies
- Plan and manage production/operations in a new venture
- Processing Transactions: Petty Cash & Banking
- Produce a business plan for a new venture
- Professional Conduct and Ethics in the Workplace
- Professional Interaction Techniques
- Reception Management Skills
- Tender for business or work in a selected new venture
- The composition of a selected new venture’s industry/sector
- Understanding Broad-Based Black Economic Empowerment
- Understanding Market Mechanisms in New Ventures
Excel
Finance
Information Technology (IT)
- Apply Concepts and Principles of Business Ethics in the Professional Environment
- Booking Systems
- Business Communication
- Business Principles and Information Technology
- Business Report Writing in Retail/Wholesale
- Computer Industry Ethics in South Africa
- IT Solutions Assessment
- Conducting a Technical Meeting
- Conducting Organisational Needs Analysis
- Create Database Access with SQL
- Designing Information Systems
- Develop understanding within an organisation
- Implementation options for Information Technology (IT)
- Implementing and Maintaining Information Systems
- Installing a Networked Workstation
- IT Support & Customer Care
- IT Support and Enterprise Systems Management
- WANs vs. LANs: Understanding and Comparison
- LAN Installation and Commissioning
- Local Area Network (LAN) Management Issues
- Local Area Network Administration
- Logical Problem Solving and Error Detection
- Manage and communicate requirements
- Manage and Supervise Business Analysis
- Multi-User Computer System Security Administration
- Multi-User Operating System Management
- Office Local Area Network (LAN) Design
- Perform requirements analysis
- Research Using Computer Technology
- Setting Up Multi-User Network Operating Systems
- Testing IT Systems Against Given Specifications
- Troubleshooting Single- and Multi-User OS Issues
- Understanding Computer Database Management Systems
- Understanding Computer Network Architectures and Standards
- Work Unit Estimation and Late Delivery Implications
Human Resources
- Conducting Organisational Needs Analysis
- Fair and Effective Disciplinary Procedures
- Implement and manage human resource and labour relations policies and acts
- Interviewing Skills for Employers
- Introduction to Labour Law and the Basic Conditions of Employment Act
- Mastering CV construction and interview skills
Insurance
Leadership
- Apply Knowledge of Self and Team in Order to Develop a Plan to Enhance Team Performance
- Applying an Organisation’s Code of Conduct
- Building High-Performance Teams
- Business Ethics
- Coaching for Business Managers
- Communication Skills
- Conduct a Meeting
- Critical Thinking and Problem Resolution
- Define Core and Secondary Functions of an Organisation
- Employment relations in an organisation
- Empowering Team Members
Legal
License Theory
Management
- Administrative Procedure Development
- Administrative Skills for Meeting and Event Coordination
- Analyse and Management Practices Within the Supply Chain
- Applying an Organisation's Code of Conduct
- Basic Supervisory Skills - Supervising Project Teams
- Branding
- Building High-Performance Teams
- Business Ethics
- Coaching for Business Managers
- Communication Skills
- Change Management
- Conduct a Meeting
- Critical Thinking and Problem Resolution
- Cultivating Productive Supply Chain Culture
- Define Core and Secondary Functions of an Organisation
- Developing Strategies for Operational Supply Optimisation
- Effective Time Management
- Emotional intelligence
- Employment relations in an organisation
- Empowering Team Members
- Ethical Conduct in the Workplace
- Financial Planning for New Ventures
- Implementation options for Information Technology (IT)
- Introducing a New Team Member
- Introduction to Labour Law and the Basic Conditions of Employment Act
- Knowledge management
- Business Unit Financial Management
- Leadership in Supply Chain Management
- Leadership theories
- Maintaining Team Records
- Manage Business Operations
- Manage Diversity to Add Value in the Workplace
- Managing Office Supplies
- Managing Supply Chain Relationships
- Mathematical Analysis in Economics and Finance
- Monitor assess and manage risk
- Microsoft Outlook
- Office Etiquette
- Operational Planning
- Performance Standards and Review Processes
- Philosophy of Supply Chain Management
- Promote a Learning Culture
- Recruitment
- Set Priorities for Team and Personal Tasks
- Sexual Harassment
- Skills Development Coordination Practices (SDF)
- Talent Management
- Time Management
- Train the trainer
- Understanding HIV/AIDS in the Workplace
- Write/present for a Defined Context
People Skills
- Build Customer Relations in an Operational Unit
- Communicate in an Assertive Manner With Clients and Fellow Workers
- Communicate With Customers in a Contact Centre and BPO
- Customer Satisfaction
- Customer Service for Professionals
- Describe the Interaction With Internal Departments and External Sales Support Structures
- Effective Communication Techniques
- Managing Workplace Conflicts
- Maintain and Adapt Oral/signed Communication
- Effective Sales: A Masterclass
- Identify and respond to customer needs in a Contact Centre
- Identify Causes of Stress and Techniques to Manage It in the Workplace
- Instil in Myself a Personal Contact Centre Culture
- Managing Customer Complaints in a Contact Centre
- Negotiation Skills
- Personal Development
- Professional Interaction Techniques
- Public Speaking
- Sell products to corporate fleet owners
- Stress Management
Personal Wellness
Project Management
- Analysing Shape and Motion in 2D and 3D Space
- Apply Knowledge of Self and Team in Order to Develop a Plan to Enhance Team Performance
- Business Writing Level 4
- Contributing to Project Initiation and Scope Definition
- Contributing to Project Risk Management
- Implementing Project Administration Processes
- Manage Project Meetings and Workshops
- Managing Project Documentation
- Mathematics Level 4
- Oversee and Share Project Timelines
- Project Budget Preparation and Management
- Project Management Fundamentals
- Support Quality Implementation in Projects
- Tools and Techniques for Project Management
- Work as a project team member
- Participate in the Estimation and Preparation of Cost Budget for a Project
- Develop, Implement and Evaluate a Project Plan
Retail
- Advise Customers to Optimise Choice and Benefits
- Demonstrate Automotive Vehicle Product Knowledge
- Describe the Interaction With Internal Departments and External Sales Support Structures
- Identify customers and generate selling opportunities
- Maintain Stock in the Automotive Sales Retail Industry
- Make Appointments and Control Flow of Customer Vehicles
Sales
- Apply Out-bound Contact Centre Operations Within a Commercial Environment
- Conduct Sales and Support Services
- Customer Satisfaction
- Demonstrate Automotive Vehicle Product Knowledge
- Effective Sales: A Masterclass
- Identify customers and generate selling opportunities
- Maintain Stock in the Automotive Sales Retail Industry
- Negotiation Skills
- New Venture Marketing Strategies
- Processing of Automotive Orders and Payments
- Public Speaking
- Reviewing Your Retail Sales Performance
- Sell products to corporate fleet owners
Self Development
Security
- Apply Legal Aspects in a Security Environment
- Carry Out Basic First Aid Treatment in the Workplace
- Conduct a Security Patrol in an Area of Responsibility
- Explain the Requirements for Becoming a Security Service Provider
- Handle Complaints and Problems
- Give Evidence In Court
- Perform Basic Fire Fighting
- Perform Hand Over and Take Over Responsibilities
- Use Security Equipment
Supply Chain And Logistics
- Administrative Skills for Meeting and Event Coordination
- Analyse and Management Practices Within the Supply Chain
- Basic Business Principles
- Building Competitive Supply Chain Networks
- Choosing Suppliers: Selection and Evaluation
- Cultivating Productive Supply Chain Culture
- Developing Strategies for Operational Supply Optimisation
- Ethical Conduct in the Workplace
- Fundamentals of International Trade
- Leadership in Supply Chain Management
- Factors That Impact on the Bottom Line of a Wholesale and Retail Unit
- Factors That Impact on the Bottom Line of a Wholesale and Retail Unit
- Manage business operations
- Manage Project Meetings and Workshops
- Managing Supply Chain Relationships
- Optimising Supply Chain Information
- Optimising Supply Chain Performance
- Philosophy of Supply Chain Management
- Process Facilitation in Supply Chain Information Integration
- Specify Heavy Vehicles Options and Add-on Products
- Supply Chain Negotiation Skills
- The composition of a selected new venture’s industry/sector and its procurement systems
- The key issues important for compliance with corporate governance principles and social responsibility
Stock Maintenance
Training And Development
Work Readiness
- Analysing Shape and Motion in 2D and 3D Space
- Basic Microsoft PowerPoint
- Exploring Shape and Motion in 2D and 3D Spaces
- Google sheets and forms
- Intermediate Microsoft Excel
- Intermediate Microsoft Word
- Interpreting Financial Reports
- Introduction to computers
- Language and Communication in Occupational Learning
- Maintenance of Office Equipment.
- Mastering CV construction and interview skills
- Microsoft Outlook
- Number bases and measurement units, and an awareness of error in the context of relevant calculations
- Perform basic business calculations
- Research Using Computer Technology
- Solving Problems with Data and Probability
- Understanding HIV/AIDS in the Workplace